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Telephone X-ray Reserach Report
Telephone X-Ray: How to reduce your contact centre costs and increase your customers' satisfaction
Abstract
- Which factors determine the Belgian callers' satisfaction?
- How can you reduce costs without affecting customer satisfaction?
- How can you increase customer satisfaction?
The attention should be focussed on areas in which you should no longer invest. The report is based on interviews with 2.688 respondents and was made in collaboration with prof. dr. P. Van Kenhove, UGhent.
The report is available in Dutch, French and English, printed and in pdf.
Report excerpts and table of contents
Price
Price: 495€. We guarantee that the pay back period for the investment will be a couple of days. At most.
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